Cancellations

You may cancel your order within 72 hours of placing it. To request a cancellation, please contact us via email at dylan@turkeytaildesign.com with your order number and reason for cancellation. Cancellations may be subject to a 3% service fee which is applied to the refund amount.

Returns

We are happy to provide wood and finish samples, 3D renderings, and photos of past work in order to make you confident that you are receiving exceptional products and services. However, please note that we do not offer returns on purchases unless the item is damaged or defective upon receipt.

• Damaged or Defective Items: If your item arrives damaged or defective, please document the damage with photos, notify the carrier, and contact us immediately at dylan@turkeytaildesign.com. Once your return request is received and inspected, we will notify you of the approval or rejection of your request within 3 business days. Turkey Tail Design + Woodcraft holds the sole discretion as to whether damaged furniture is viable for either a repair or full replacement.

• Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, properly protecting the furniture for transit, and purchasing shipping insurance. Turkey Tail Design + Woodcraft is not responsible for items lost or damaged in transit.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you will receive a refund of your purchase price, less shipping charges and a 5% service charge.

Our Lifetime Warranty

Please visit our Policies page for complete Lifetime Warranty details.